Refund policy

A legal disclaimer

At OptechIQ, customer trust and satisfaction are our top priorities. We stand fully behind the quality of our services and offer a 100% refund policy to ensure complete peace of mind.

100% Money-Back Guarantee

If you are not fully satisfied with our services, you may request a full refund - no questions asked.

Eligibility for Refund

To be eligible for a refund:

• Refund requests must be submitted within 14 days of the initial purchase date.

• The request must be made by the original account holder or an authorized representative.

• Refunds apply to first-time purchases only.

How to Request a Refund

To initiate a refund, please contact our support team at support@optechiq.com with:

• Your account email

• Order or invoice number

• A brief reason for the request (optional, used only to improve our services)

Once approved, refunds will be processed to the original payment method.

Refund Processing Time

• Approved refunds are processed within 5-10 business days.

• Processing time may vary depending on your payment provider or bank.

Exclusions

Refunds do not apply to:

• Services already delivered in full

• Custom analytics integrations, SLAs, or one-time consulting engagements, unless explicitly agreed otherwise

• Abuse of the refund policy, which may result in denial of future service

Our Commitment

We believe in transparency, fairness, and long-term partnerships. If OptechIQ does not meet your expectations, you should never feel locked in.